Privacy Notice

Verio Workspace Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information when you contact us or use our services.

Contact details

Email: info@verioworkspace.com

If you have any questions about this privacy notice or how we use your personal information, please contact us using the email address above.

What information we collect, use, and why

We collect or use the following personal information to provide our products and services, including delivery and after-sales support:

  • Names and contact details
  • Billing and delivery addresses
  • Payment and transaction information
  • Purchase history
  • Customer account details
  • Information relating to guarantees, warranties, or service requests
  • Communications and correspondence you send to us

We use this information to:

  • Process and fulfil orders
  • Take payment and manage transactions
  • Arrange delivery and installation where applicable
  • Provide customer accounts and after-sales support
  • Manage guarantees and warranties
  • Respond to enquiries and customer service requests
  • Keep records required for legal, accounting, and tax purposes
  • Send marketing communications where permitted or where you have asked to receive them

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Depending on the purpose, we rely on one or more of the following:

Contract

We process your personal information where it is necessary to enter into or perform a contract with you, including to process your order, take payment, deliver products, manage customer accounts, and provide warranties and after-sales support.

Legal obligation

We process your personal information where we are required to do so by law, including keeping records for tax, VAT, accounting, and regulatory purposes.

Legitimate interests

We may process your personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes operating and improving our business, managing customer services, preventing fraud, and handling complaints.

Consent

Where required, we rely on your consent — for example, for certain marketing communications. You can withdraw your consent at any time.

Your data protection rights

Under UK data protection law, you have the following rights:

  • Right of access — You can ask us for copies of your personal information.
  • Right to rectification — You can ask us to correct information you think is inaccurate or incomplete.
  • Right to erasure — You can ask us to delete your personal information in certain circumstances.
  • Right to restriction of processing — You can ask us to limit how we use your personal information.
  • Right to object — You can object to the processing of your personal information in certain circumstances.
  • Right to data portability — You can ask us to transfer your personal information to another organisation or to you.
  • Right to withdraw consent — Where we rely on consent, you can withdraw it at any time.

If you make a request, we must respond within one month. To make a data protection request, please contact us using the details above.

You can find out more about your rights on the ICO's website.

Where we get personal information from

We collect personal information directly from you — for example, when you place an order, create an account, contact us, or request support.

How long we keep information

We keep personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, and warranty obligations.

Data category Retention period Reason for retention
Order and transaction data 6 years from end of financial year Statutory record-keeping for tax and VAT compliance
Warranty records 10 years from date of purchase To support products sold with a 10-year guarantee
Customer account information 2 years after closure or inactivity To maintain records and facilitate future purchases
Marketing preferences Until opt-out or 2 years of inactivity To manage consent and suppression preferences
Customer support queries 2 years after matter is closed To manage follow-up support and service records
Abandoned cart information 30 days To allow time-limited follow-up on incomplete purchases

For more information about our retention periods, please contact us using the details above.

Who we share information with

We may share personal information where necessary with:

  • Suppliers and service providers
  • Delivery partners and couriers
  • Installation partners, where applicable
  • Payment service providers
  • Professional advisers
  • Regulators, government bodies, or law enforcement where required by law

This may include selected partners involved in the fulfilment, delivery, or installation of goods — including Lavoro Designs, Dynamic Office Solutions, and OE Group — where necessary to provide our products and services. We only share the minimum information necessary for the relevant purpose.

How to complain

If you have any concerns about how we use your personal information, please contact us using the details at the top of this notice.

If you remain unhappy after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Last updated: 15 May 2026