Refund policy
At Verio Workspace, we curate a collection of ergonomic furniture designed for longevity and performance from a diverse network of specialist manufacturers. Because our products are shipped and handled by these dedicated partners, return processes and policies may vary by individual item.
Before you purchase:
We highly recommend reviewing the specific return details found on each individual product page. This ensures you are aware of the specific requirements for your particular product selection. We also encourage customers to reach out before purchasing if unsure. Our team is here to help you select the right product, reducing the need for returns and ensuring your workspace is right from the start.
Change of Mind Returns
For standard (non-bespoke) items, you have the right to return your order within 14 days of delivery.
To be eligible:
- The item must be unused and in its original packaging
- You must notify us within 14 days of receiving your order
Please note:
- Return shipping costs are the responsibility of the customer
- For larger items, a courier collection may be required and charged accordingly
Bespoke & Made-to-Order Items
Many of our products are made to order or customised to your specifications and as such are non-returnable. This includes products where you have selected specific finishes, sizes, or configurations
This does not affect your statutory rights.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or not as described, please contact Verio Workspace within 24 hours.
In these cases:
- We will arrange a repair, replacement, or refund as appropriate
- Return shipping will be handled at no cost to you
- We recommend inspecting your items promptly after delivery.
How to Request a Return
To initiate a return, please contact us at:
Include:
- Your order number
- Details of the item(s)
- Reason for return (if applicable)
- Photo of any damage (if applicable)
- We will guide you through the next steps.
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- This will be processed within 14 days of receiving the returned item (or proof of return)
Please note:
A deduction may be made if the item shows signs of use beyond what is necessary to inspect it.
Important Information
Return policies may vary by product—please refer to individual product pages for specific details.
Items must be returned in appropriate packaging to avoid damage in transit.
We reserve the right to refuse returns that do not meet the above conditions.
