Privacy policy

VERIO WORKSPACE LTD CUSTOMER PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information.
•    Contact details
•    What information we collect, use, and why
•    Lawful bases and data protection rights
•    Where we get personal information from
•    How long we keep information
•    Who we share information with
•    How to complain

Contact details
Email: info@verioworkspace.com

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
•    Names and contact details
•    Addresses
•    Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information for the operation of customer accounts and guarantees:
•    Names and contact details
•    Addresses
•    Payment details (including card or bank information for transfers and direct debits)
•    Purchase history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.


To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

How long we keep information

Data Category
Retention Period
Reason for Retention
Order & Transaction Data
6 years from the end of the financial year.
Statutory requirement for tax and VAT compliance (HMRC).
Warranty Records
10 years from date of purchase.
Contractual necessity to provide after-sales support for products with a 10-year guarantee.
Customer Account Info
2 years of inactivity or upon account closure.
To facilitate future purchases and maintain your customer profile.
Marketing Preferences
Until you opt-out or 2 years of inactivity.
Based on your consent or our legitimate interest in providing updates.
Customer Support Queries
2 years after the ticket is closed.
To ensure consistent service and handle follow-up questions.
Abandoned Cart Data
30 days
To provide reminders; deleted once the intent to purchase expires.

 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

  • Joint data controllers

We have a joint controller relationship with the following organisations: Lavoro Designs, Dynamic Office Solutions, OE Group, Flokk and ErgoChair. We process your personal information with that joint controllers for the following reason: To arrange shipment of goods and installation if necessary.

Others we share personal information with:

  • Suppliers and service providers
  • Other relevant third parties:
    • Third-party couriers 

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.


If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.


The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint


Last updated: 24 Feb 2026