Terms and Conditions
Last updated on 15 May 2026
Verio Workspace Ltd
Company number: 16780791
TERMS AND CONDITIONS FOR BUYING PRODUCTS AND JUST BROWSING
Welcome to Verio Workspace Ltd (Verio Workspace).
In these terms, we also refer to Verio Workspace as “our”, “we”, or “us”.
And you are you!
What are these terms about?
These terms apply when you use this website, being www.verioworkspace.com and any other websites we operate with the same domain name and a different extension (“Website”).
These terms also apply when you purchase products through this Website (“Products”).
If you’re looking for our Privacy Policy, you can find it here.
How do I read these terms?
We separated these terms into three parts, so they are easy to read and understand.
Those parts are:
- Part A: Terms for when you buy Products (applies when you buy)
- Part B: Terms for when you browse and interact with this Website (applies when you browse)
- Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)
Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.
I’ve returned to your Website, do I need to read these terms again?
Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.
Part A For When You Buy Products
YOUR KEY INFORMATION
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your Products, in some cases, you can change your mind and get a full refund. Please note this does not include contracts for goods that are made to your specifications or are clearly personalised. Many of our Products are custom-made for you, this cancellation right does not apply to goods that are made to your specifications or are clearly personalised, where this is clearly stated on the relevant product page before you place your order.
The Consumer Rights Act 2015 (applicable in the United Kingdom) requires that all our Products are as described, fit for purpose and of satisfactory quality and so nothing in these terms affects statutory rights.
If a Product is faulty, not as described or not fit for purpose, you may be entitled to remedies such as repair, replacement, price reduction or refund depending on the circumstances.
Any manufacturer or supplier guarantee offered in relation to a Product is separate from your statutory rights.
Your statutory rights may continue for a period of time after delivery depending on the nature of the Product, the fault and the circumstances. This is a summary of some of your key rights in the United Kingdom. For more information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information above summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
If you have any questions about this contract or any orders you have placed, please contact us by sending an email to: info@verioworkspace.com
1 SUBMITTING AN ORDER
1.1 ORDERS
(a) By submitting an order for purchase of a Product using the Website’s functionality (Order) you represent and warrant that:
(i) you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
(ii) you are authorised to use the debit or credit card you provide with your Order.
(b) Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.
(c) Part A of these terms is not agreed between you and us until we have approved your payment and when the Products are dispatched to you, and we send you a dispatch confirmation email confirming that the Products have been shipped.
(d) Because many of our Products are sourced from third-party manufacturers and suppliers, availability may change after you place an Order. If we are unable to fulfil your Order due to stock availability or supplier issues, we will notify you as soon as reasonably practicable and provide a full refund of any payment received.
1.2 INFORMATION WE GIVE YOU
(a) By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This information is set out at the start of these terms. If you cannot access this information for any reason, you are welcome to contact us using the functionality on the website, or at the contact email address above, and we will provide you with a copy of this information.
(b) The key information we give you by law forms part of this contract (as though it is set out in full here).
(c) If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
2 PRODUCTS
2.1 PRODUCTS
(a) We take reasonable care to ensure that all descriptions, images, dimensions, specifications and pricing information for our products on the Website are accurate and up to date. However, product information is provided for general guidance only and may vary slightly from the final product supplied.
(b) Images of products on our Website are for illustrative purposes only. While we make reasonable efforts to display colours, finishes, materials and other features accurately, we cannot guarantee that a device’s display of colours will exactly reflect the appearance of the product delivered.
(c) Because many of our products are made by third party manufacturers or suppliers, there may be slight variations in:
(i) colour, tone or finish;
(ii) grain, texture or appearance of natural materials;
(iii) dimensions, weight or measurements;
(iv) fittings, components or configuration; and
(v) packaging, branding or labelling, and any such minor variations will not amount to a fault or misdescription, provided the product is substantially as described.
(d) Measurements, dimensions and weights stated on the Website are approximate only. It is your responsibility to check that the product is suitable for your intended space, access requirements and use before placing an order.
(e) We may update or amend product specifications from time to time to reflect changes made by our suppliers or manufacturers, including changes to materials, finishes, components or design, provided that any substituted product will be of materially equivalent quality and functionality.
(f) Until the price of your Products is paid in full, title in those Products is retained by Verio Workspace. Risk in the Products will pass to you on delivery in accordance with clause 4. You must not unreasonably refuse delivery of the Products. However, nothing in this clause prevents you from refusing delivery where the Products are damaged, defective, not as described, or otherwise do not conform with this contract.
(g) The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The Products we provide to you must be as described, fit for purpose and of satisfactory quality.
(h) We are under a legal duty to supply you with Products that are in conformity with this contract (subject to your Order being accepted and confirmed).
(i) The packaging of the Products may be different from that shown on the Website.
(j) Our Products are sourced from a range of specialist manufacturers and suppliers. Individual product pages may contain additional or product-specific information, including in relation to estimated delivery timeframes, return arrangements, and any manufacturer guarantee that may apply to that Product. Where product-specific information on a product page differs from these Terms, the product-specific information will apply to that Product to the extent of the inconsistency, but nothing on a product page will limit or exclude your statutory rights.
2.2 BESPOKE AND MADE-TO-ORDER PRODUCTS
(a) Some of our products are made to order, customised, configured or otherwise produced to your specifications, including where you select preferred materials, finishes, colours, dimensions, headrests, back supports or other custom options.
(b) You acknowledge that made-to-order, customised and personalised products may differ from standard stock items and may not be eligible for cancellation or return for change of mind, subject always to your statutory rights in relation to faulty, damaged or misdescribed goods.
2.3 FAULTY PRODUCTS
(a) Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
(i) contact us using the contact details on our site; or
(ii) visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
(b) Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights under law.
(c) If your Products are faulty, please contact us using the contact details at the top of this page.
2.4 ASSEMBLY OF PRODUCTS
(a) Some Products may require assembly after delivery. Unless otherwise stated, assembly is the responsibility of the customer. Verio Workspace will not be liable for damage or defects resulting from incorrect assembly, installation or use of the Products by the customer or any third party acting on the customer’s behalf.
2.5 Product compliance and statutory rights
(a) We are under a legal duty to supply products that conform with this contract.
(b) Nothing in these Terms excludes or limits your statutory rights, including your rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not of satisfactory quality.
3 PAYMENT
(a) All prices are:
(i) per unit (except where otherwise indicated);
(ii) in British Pounds (except where otherwise indicated); and
(iii) subject to change prior to you completing an Order without notice.
(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.
(c) (VAT) All prices displayed on the Website are inclusive of VAT where applicable. If VAT is chargeable on a Product, it will be included in the total price displayed at checkout. If the applicable VAT rate changes between the date of your order and the date of supply, we will adjust the VAT rate applied to your order unless you have already paid for the Products in full.
(d) (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
(e) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.
(a) Delivery costs will be added to the cart at checkout. The prices then displayed at checkout will be inclusive of delivery to the address chosen by you.
(b) For information on delivery options and costs, visit our Website. During the online checkout process, you will be given available delivery and installation options to choose from.
(c) Delivery charges for each Order will be shown clearly on the Website and at checkout before you complete your purchase. Where an Order contains multiple Products sourced from different suppliers, we may fulfil that Order in separate shipments, but the delivery charge payable by you will be the single delivery charge shown at checkout. Unless otherwise stated on the Website, delivery is free for Orders with a total cart value of more than £250, and a delivery charge of £6.00 applies to Orders with a total cart value of £250 or less.
(d) Some Products are sourced from different manufacturers or suppliers and may therefore be dispatched from separate locations and delivered at different times. Where this happens, each Product will be treated as delivered when it is successfully delivered to you or to a person identified by you to receive it, and risk in that Product will pass at that point.
(e) The estimated delivery and installation dates and time windows for Products are set out on the relevant product page on our Website and in your Order confirmation. Unless expressly stated otherwise, any delivery dates or timeframes provided on the Website or in your Order confirmation are estimates only and are subject to change due to factors outside our control, including supplier availability, courier delays or logistical issues. For products eligible for next day delivery, orders must be placed before 2pm to qualify.
(f) If you request any non-standard delivery services, including delivery outside the hours of 08:00 to 18:00 Monday to Friday, delivery on a statutory or public holiday, or any other special or unusual delivery arrangement, we may charge an additional delivery fee to reflect the extra costs of providing that service. We will notify you of any such additional charge in advance and, where applicable, this charge must be paid before delivery is arranged.
(g) Certain made-to-order, customised or bespoke Products may have longer delivery lead times than our standard Products. Where this applies, the estimated delivery period will be clearly stated on the relevant product page before you place your Order. By placing an Order for such a Product, you agree to that longer delivery timeframe in place of the standard 30-day delivery period.
(h) If something happens which is outside of our control and affects the estimated date of delivery or installation, we will provide you with a revised estimated date for delivery as soon as reasonably practicable to do so.
(i) Delivery will take place to the address provided by you when you placed your Order with us. You are responsible for ensuring that the delivery address is accurate and that the delivery location is accessible and suitable for the delivery of the Products, particularly for large or heavy furniture items.
(j) We work with a range of manufacturers, suppliers and third-party fulfilment partners. Some Products may therefore be shipped directly from a manufacturer or supplier rather than from us.
(k) If your Order contains multiple Products, they may be delivered separately and may arrive at different times. While we aim to consolidate shipping, no additional delivery charges will be applied to your order beyond the total confirmed at checkout. For the purposes of any cancellation rights that apply, the relevant cancellation period will run from the date the relevant Product is delivered, or such other date as required by applicable law.
(l) Unless a longer delivery period has been agreed with you under clause 4(g), if we cannot deliver your Product within 30 days of the date of your dispatch confirmation or other agreed delivery date, we will let you know and you will be entitled to cancel your Order and receive a refund for the affected Product.
(m) For certain Products, the courier or manufacturer may contact you directly to arrange a delivery or installation appointment or time slot.
(n) If delivery or installation cannot be completed due to circumstances within your control, including where you provide an incorrect address, fail to attend an agreed delivery or installation appointment, or where the delivery location is inaccessible or unsuitable, you may be charged a failed delivery fee. Any such fee will reflect the direct costs charged to us by the relevant manufacturer, supplier, installer or courier for the failed delivery attempt. We will tell you the amount of that fee before arranging any redelivery or reattendance, and that fee may need to be paid before redelivery or reattendance is scheduled.
(o) For certain Products, a delivery date and/or time slot may be agreed between you and our manufacturer, supplier or delivery partner. If you are not available to receive the Products at the agreed delivery time, and delivery cannot be completed as a result, you may be charged a failed delivery fee. Any such fee will reflect the direct costs charged to us by the relevant manufacturer, supplier or courier for the failed delivery attempt, and we will tell you the amount of that fee before arranging any redelivery. This fee may need to be paid before redelivery can be scheduled.
(p) You are responsible for any Products once it has been delivered to the address specified by you when you placed your Order. In other words, the risk in the Product passes to you when you take, or a third party notified by you takes, possession of the Product.
(q) You should inspect the Products as soon as reasonably possible after delivery. If any Products appear damaged in transit or incorrect, you should notify us as soon as reasonably practicable using the contact details on our Website so that we can investigate and arrange an appropriate remedy in accordance with your statutory rights.
(r) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. Subject to the other provisions of this clause 4, all delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
(s) Verio Workspace reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.
5. INSTALLATION AND WHITE GLOVE SERVICES
(a) Installation, assembly and/or white glove delivery services are only available for certain Products where expressly stated on the relevant product page or otherwise agreed by us in writing.
(b) Where such services are provided, they may be carried out by us, the relevant manufacturer, supplier or a third-party delivery or installation partner.
(c) You are responsible for ensuring that the delivery and installation location is safe, accessible and suitable for the relevant Product and service. This includes ensuring that the Product can fit through all access points, including doorways, hallways, staircases and lifts, and that any fragile items, wall coverings, flooring, fixtures or other property that may be affected by delivery or installation have been appropriately protected or removed where necessary.
(d) You must ensure that any necessary parking arrangements, building permissions, lift bookings or other access requirements are in place before the agreed delivery or installation time. If delivery or installation cannot be completed due to inadequate access, unsafe conditions, missing permissions or circumstances within your control, additional charges may apply in accordance with these Terms.
(e) Unless otherwise expressly stated, installation or white glove services do not include electrical connection, modification to the Product or your property, wall-mounting, or the removal of existing furniture.
(f) You should inspect the Product and the delivery/installation area as soon as reasonably practicable after completion of the delivery or installation service and notify us as soon as reasonably practicable if you believe any damage has occurred.
(g) We are not liable for any loss, damage, failed delivery or failed installation to the extent caused by:
(i) inadequate or unsuitable access routes;
(ii) unsafe conditions at the property;
(iii) your failure to prepare the premises appropriately;
(iv) pre-existing damage or defects at the property; or
(v) your instructions to leave the Product in a particular position or to proceed in circumstances where there is a known risk of damage.
(h) Nothing in this clause limits or excludes your statutory rights, including your rights in relation to any installation or white glove service not performed with reasonable care and skill.
We reserve the right to cancel your Order for any reason and we will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.
You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you, subject to the rest of this clause 6 - our refunds and exchanges process may apply.
6.3 CONTRACTS THAT CAN BE CANCELLED FOR CHANGE OF MIND
(a) For many contracts for the sale of goods (except those set out in clause 6.4), you have the right to cancel Part A of these terms (as they relate to the good) within 14 days without giving any reason.
(b) This cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the relevant goods.
(c)To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement to us in writing, for example by emailing us using the contact details available on our website.
(d) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.4 CONTRACTS THAT CANNOT BE CANCELLED FOR CHANGE OF MIND
(a) Certain products offered on the Website are made to order, customised or otherwise produced according to specifications selected or provided by you (for example where you select particular materials, finishes, colours, dimensions, headrests, back supports or other configuration options) (Bespoke Products).
(b) Bespoke Products will be clearly identified on the relevant product page before you place your order.
(c) Where a product is identified as a Bespoke Product, you acknowledge that the product is made to your specifications or clearly personalised.
(d) In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day cooling-off cancellation right does not apply to Bespoke Products.
(e) By placing an order for a Bespoke Product, you expressly acknowledge and agree that:
(i) the product is being manufactured or configured specifically for you; and
(ii) you will not have the right to cancel the order for change of mind once the order has been confirmed.
(f) For the avoidance of doubt, nothing in this clause affects your statutory rights in relation to goods that are faulty, damaged, not as described or not of satisfactory quality.
(a) For all goods purchased, you have statutory rights if your order has been damaged in transit or the goods were not of satisfactory quality or as described, which may entitle you to a replacement or refund. Nothing in this clause 6.5 will require us to provide a refund, repair or replacement in respect of loss or damage to goods caused by you, or otherwise caused to the goods after they entered your possession.
(b) If you do have the right to cancel this contract due to the relevant Product(s) being faulty, we will reimburse to you all payments received from you in respect of the relevant Product, including the cost of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
(a) If you wish to cancel this contract:
(i) due to change of mind, in accordance with clause 6.3; or
(ii) due to the goods being faulty, in accordance with clause 6.5,
we will reimburse all payments received from you in respect of the relevant goods, including the cost of delivery (subject to clause 6.5(b) and the process set out in this clause 6.6 will apply, provided that:
(iii) clause 6.3 applies to the relevant good; or
(iv) the relevant good is faulty in accordance with clause 6.5,
and if neither apply, then we may refuse your refund/cancellation request.
(b) We will use the same method of payment for issuing any refund owed to you using the method you used for your initial payment, unless we have expressly agreed otherwise.
(c) We may make a deduction from any reimbursement issued to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
(d) We will reimburse any refund due to you without undue delay, and in any event no later than 14 days after the earliest of the following:
(i) the day we received back from you any goods supplied;
(ii) (if earlier) the day you provide evidence that you have returned the goods; or
(iii) if there were no goods supplied, the day on which we are informed about your decision to cancel this contract (if applicable).
(e) For any valid cancellation under clause 6.2, we may withhold reimbursement until we have received the relevant goods back from you or you have supplied evidence of having sent back the goods, whichever is the earliest.
(f) For any requested refund under clause 6.5, we may withhold reimbursement until we have inspected the relevant goods, to ensure that they are faulty, and that a refund or replacement is appropriate.
(g) If you have received the goods and wish to cancel this contract under this clause 6.6:
(i) you must send back the goods in the original packaging, or make them available for collection if we so instruct, in accordance with any return instructions set out on the relevant product page or otherwise provided by us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us (where this clause 6.6 applies). The deadline is met if you send back the goods before the period of 14 days has expired;
(ii) you will have to bear the direct cost of returning the goods;
(iii) where goods are large, heavy or cannot reasonably be returned by post, return of the goods may require collection by a courier or delivery partner. In such cases you will be responsible for the reasonable direct cost of returning the goods, which may vary depending on the size of the item and your location;
(iv) where reasonably requested, you may be asked to provide us with an image of the packaged goods and postage tracking number;
(v) you will only be liable for any diminished value of a good resulting from your handling of the good to the extent that handling wasn’t necessary to establish the nature, characteristics and functioning of the good; and
(vi) the relevant return arrangements for the Product, including whether it is a bulky item that may require courier collection, will be stated on the relevant product page and in your order confirmation. Where you cancel under clause 6.3 and the Product is a bulky item that cannot normally be returned by post, you will be responsible for the direct cost of returning the Product or arranging its collection, as stated on the product page and in your order confirmation.
7 MANUFACTURER GUARANTEES AND WARRANTY CLAIMS
(a) Some Products may be supplied with a manufacturer’s guarantee or warranty. Details of any applicable manufacturer guarantee or warranty, including its duration and scope, will be set out on the relevant product page, in your order confirmation, or on our separate warranty information page.
(b) Any manufacturer guarantee or warranty is provided in addition to, and does not replace, your statutory rights.
(c) For technical issues or warranty claims arising after delivery, we may ask you to contact the relevant manufacturer’s or supplier’s specialist service or support team in order to help resolve the issue more quickly. However, this does not affect your statutory rights or our responsibilities to you under applicable law.
(d) Unless otherwise stated in the applicable manufacturer guarantee or warranty, guarantees and warranties do not cover normal wear and tear, cosmetic deterioration from ordinary use, fading or discolouration caused by sunlight, misuse, neglect, accidental damage, use outside stated product limits, incorrect assembly, improper installation, or failure to follow care or maintenance instructions.
(e) Where a valid warranty claim or statutory remedy applies, the issue may, where lawful, reasonable and safe to do so, be resolved by repair, replacement, the provision of replacement parts, or other appropriate remedial action, rather than a full product replacement or refund.
(f) Nothing in this clause limits or excludes your statutory rights, including your rights in relation to faulty, damaged or misdescribed goods.
8 DSE ASSESSMENT SERVICES
(a) DSE assessment services are only available where expressly offered on the Website or otherwise agreed by us in writing.
(b) Any DSE assessment service may be carried out by us or by a third-party assessor engaged by us.
(c) A DSE assessment is limited to an assessment of the workstation, equipment, working setup and related ergonomic factors based on the information, access and cooperation you provide to us or our assessor at the time of the assessment.
(d) A DSE assessment is provided for general workplace and ergonomic assessment purposes only. It is not medical advice, healthcare advice, diagnosis, treatment advice or a substitute for advice from a qualified healthcare professional.
(e) You are responsible for ensuring that all information you provide in connection with the assessment is accurate, complete and up to date. We are entitled to rely on the information you provide when carrying out the assessment.
(f) If you experience pain, discomfort, restricted movement, or have any pre-existing medical condition or specific occupational health concern, you should seek advice from a suitably qualified healthcare professional or occupational health specialist.
(g) Unless expressly stated otherwise, a DSE assessment does not guarantee that any particular chair, desk, accessory, setup or recommendation will be suitable for your individual medical, physical or workplace requirements or will prevent injury, discomfort or future health issues.
(h) Nothing in this clause limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence.
(a) Verio Workspace retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.
(b) In this clause 9, “intellectual property rights” means copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in the United Kingdom and throughout the world.
10 THIRD PARTY SUPPLIERS
(a) We may do any of the following:
(i) outsource any part of performing any services related to providing the Products, including delivery of your Products; or
(ii) procure materials and Products from third party suppliers, without further notice to or permission from you.
(b) To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.
Part B For When You Browse This Website…
11 ACCESS AND USE OF THE WEBSITE
You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.
12 YOUR OBLIGATIONS
You must not:
(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Verio Workspace;
(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;
(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;
(e) use the Website with the assistance of any automated scripting tool or software;
(f) act in a way that may diminish or adversely impact the reputation of Verio Workspace, including by linking to the Website on any other website; and
(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:
(i) gaining unauthorised access to Website accounts or data;
(ii) scanning, probing or testing the Website for security vulnerabilities;
(iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or
(iv) instigate or participate in a denial-of-service attack against the Website.
13 INFORMATION ON THE WEBSITE
(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:
(i) the Website will be free from errors or defects (or both, as the case may be);
(ii) the Website will be accessible at all times;
(iii) messages sent through the Website will be delivered promptly, or delivered at all;
(iv) information you receive or supply through the Website will be secure or confidential; and
(v) any information provided through the Website is accurate or true.
(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.
14 ERGONOMIC GUIDES AND INFORMATIONAL CONTENT
(a) Any educational content, blog posts, guides or other information on the Website relating to workstation setup, posture, ergonomics or similar topics is provided for general informational purposes only. It is not intended to constitute medical advice, healthcare advice, or professional ergonomic assessment advice.
(b) You acknowledge that individual physical requirements and working environments vary. It is your responsibility to determine whether any information, adjustments or recommendations described on the Website are appropriate for your own circumstances.
(c) If you experience pain, discomfort, restricted movement, or have any pre-existing medical condition or specific workplace assessment requirement, you should seek advice from an appropriately qualified healthcare professional or a suitably qualified ergonomic or DSE assessor before relying on any such content.
(d) Nothing on the Website is intended to replace professional medical, healthcare, ergonomic or workplace assessment advice.
(e) Nothing in this clause limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence.
15 INTELLECTUAL PROPERTY
(a) Verio Workspace retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.
(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Verio Workspace or as permitted by law.
16 THIRD PARTY TERMS AND CONDITIONS
(a) The Customer acknowledges and agrees that third party terms & conditions (Third Party Terms) may apply.
(b) The Customer agrees to any Third Party Terms applicable to any third party goods and services, and Verio Workspace will not be liable for any loss or damage suffered by the Customer in connection with such Third Party Terms.
17 LINKS TO OTHER WEBSITES
(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.
18 SECURITY
Verio Workspace does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.
19 REPORTING MISUSE
If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.
Part C Liability And Other Legal Terms
20 LIABILITY
(a) To the maximum extent permitted by applicable law, Verio Workspace limits all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this Website, these terms or any Products or services provided by Verio Workspace, is limited to the total Fees paid to Verio Workspace by you for the relevant Order giving rise to the relevant liability.
(b) All express or implied representations and warranties in relation to Products and the associated services performed by Verio Workspace are, to the maximum extent permitted by applicable law, excluded.
(c) (Indemnity) You indemnify Verio Workspace and its employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:
(i) breach of any of these terms;
(ii) use of the Website; or
(iii) use of any Products, or other goods or services provided by Verio Workspace.
(d) (Consequential loss) To the maximum extent permitted by law, under no circumstances will Verio Workspace be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by Verio Workspace (except to the extent this liability cannot be excluded under law).
(e) Nothing in these terms or any Order will exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.
(f) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms or an Order, including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause will be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions will remain in full force and effect.
(g) Nothing in these Terms excludes or limits any rights you have under applicable consumer law, including your rights under the Consumer Rights Act 2015.
(h) Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law.
21 DISPUTE RESOLUTION
(a) A party claiming that a dispute has arisen under or in connection with these terms must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory injunction, unless that party has complied with the requirements of this clause.
(b) A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.
(c) Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.
22 THIRD PARTY RIGHTS
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
23 FORCE MAJEURE
(a) If a party (Affected Party) becomes unable, wholly or in part, to carry out an obligation under this agreement (other than an obligation to pay money) due to a Force Majeure Event, the Affected Party must give to the other party prompt written notice of:
(i) reasonable details of the Force Majeure Event; and
(ii) so far as is known, the probable extent to which the Affected Party will be unable to perform or be delayed in performing its obligation.
(b) Subject to compliance with clause 20(a), the relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.
(c) The Affected Party must use its reasonable endeavours to overcome or remove the Force Majeure Event as quickly as possible.
(d) For the purposes of this agreement, a ‘Force Majeure Event’ means any:
(i) act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;
(ii) strikes or other industrial action outside of the control of the Affected Party;
(iii) war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or
(iv) any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of the Affected Party, to the extent it affects the Affected Party’s ability to perform its obligations.
24 GENERAL
24.1 GOVERNING LAW AND JURISDICTION
This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
24.2 WAIVER
No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.
24.3 SEVERANCE
Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.
24.4 JOINT AND SEVERAL LIABILITY
An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.
24.5 ASSIGNMENT
A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.
24.6 COSTS
Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.
24.7 ENTIRE AGREEMENT
This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.
24.8 INTERPRETATION
(a) (singular and plural) words in the singular includes the plural (and vice versa);
(b) (currency) a reference to £, or “pound”, is to pound sterling (GBP), unless otherwise agreed in writing, and a reference to “$” or “dollar” is to USD, unless otherwise agreed in writing;
(c) (gender) words indicating a gender includes the corresponding words of any other gender;
(d) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
(e) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
(f) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
(g) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
(h) (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
(i) (headings) headings and words in bold type are for convenience only and do not affect interpretation;
(j) (includes) the word “includes” and similar words in any form is not a word of limitation; and
(k) (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.
24.9 NOTICES
(a) A notice or other communication to a party under this agreement must be:
(i) in writing and in English; and
(ii) delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (info@verioworkspace.com). The parties may update their Email Address by notice to the other party.
(b) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:
(i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the country whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that country; or
(ii) when replied to by the other party,
(iii) whichever is earlier.
